dkpk Privacy Policy — How We Protect Your Personal Data

1Data Controller

The data controller responsible for your personal information collected through dkpk.pro is dkpk, an internationally licensed online betting and casino platform operated for players in Bangladesh and other eligible markets. References to "dkpk", "we", "us", or "our" throughout this Privacy Policy refer to the dkpk platform operator.

All data protection enquiries, subject access requests, and privacy complaints should be directed to our support team at [email protected]. We aim to acknowledge all privacy-related communications within 48 hours and to resolve them within 30 calendar days.

2Data We Collect

dkpk collects the following categories of personal data from players registered on dkpk.pro:

dkpk does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health records unless explicitly required for responsible gaming assessments and only with your prior consent.

3How We Collect Data

dkpk collects your personal data through the following channels:

• Direct interactions: Information you provide when creating an account, completing identity verification, making a deposit or withdrawal request, contacting customer support, or responding to a survey or promotion.
• Automated technologies: Technical and usage data collected automatically when you access dkpk.pro, including cookies, server logs, session tracking, and device fingerprinting used for fraud prevention.
• Third-party payment providers: Transaction confirmation data shared by payment processors such as bKash, Nagad, Rocket, Upay, and card scheme networks when you initiate a financial transaction on the platform.
• Identity verification partners: Data returned from third-party KYC service providers used to cross-reference the identity documents you submit during account verification.
• Publicly available sources: In limited circumstances for fraud prevention and anti-money-laundering (AML) checks, dkpk may reference publicly available databases or sanctions lists.

4Why We Use Your Data

dkpk processes your personal data for the following purposes:

• Account management: To create, maintain, and administer your dkpk account, including verifying your identity and confirming your eligibility to use the platform (21+ age check and jurisdiction eligibility).
• Service delivery: To process deposits and withdrawals via Bangladeshi payment channels, settle bets and casino game outcomes, award bonuses, and provide all features of the dkpk betting and casino platform.
• Regulatory compliance: To fulfil our obligations under applicable anti-money-laundering (AML), know-your-customer (KYC), and counter-terrorism-financing (CTF) requirements imposed by our international operating licence.
• Responsible gaming: To monitor betting patterns and account behaviour for indicators of problem gambling, to apply self-exclusion or deposit limit settings at your request, and to intervene proactively where necessary to protect vulnerable players.
• Fraud and security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeovers, multi-accounting, and other prohibited conduct listed in our Terms & Conditions.
• Customer support: To respond to your enquiries, process complaints, and maintain records of communications for quality assurance purposes.
• Platform improvement: To analyse aggregated usage data and improve the performance, design, and content of dkpk.pro for Bangladeshi players.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates where you have opted in to receive such communications. You may opt out at any time by contacting [email protected].

5Legal Basis for Processing

dkpk processes your personal data on the following legal bases, depending on the specific processing activity:

• Contractual necessity: Processing required to fulfil our contractual obligations to you as a registered dkpk player — including account management, bet settlement, and payment processing.
• Legal obligation: Processing required to comply with applicable AML, KYC, CTF, and licensing obligations imposed by our regulatory framework.
• Legitimate interests: Processing carried out in pursuit of dkpk's legitimate business interests — including fraud prevention, platform security, and responsible gaming monitoring — where those interests are not overridden by your privacy rights.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for optional marketing communications. You may withdraw your consent at any time without affecting the lawfulness of processing prior to withdrawal.

6Data Sharing & Disclosure

dkpk does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data only in the following circumstances:

• Payment service providers: We share the minimum data required with bKash, Nagad, Rocket, Upay, Visa, Mastercard, and other payment processors to execute your financial transactions. These providers are contractually bound to process your data solely for payment purposes.
• KYC and identity verification partners: Identity documents and biographic data may be shared with accredited third-party KYC providers to verify your identity and age. All such providers are subject to strict data processing agreements.
• Fraud prevention and AML services: Anonymised or pseudonymised data may be shared with fraud-detection and AML screening services to identify suspicious activity or check against international sanctions lists.
• Game content providers: Game session data is shared with our licensed casino game providers (including studios such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming) solely for the purpose of delivering and auditing game outcomes. These providers receive only the data necessary for game operation.
• Legal and regulatory authorities: dkpk may be required to disclose your personal data to regulatory bodies, law enforcement agencies, or courts of competent jurisdiction where required by law or in response to a lawful order.
• Business transfers: In the event of a merger, acquisition, or sale of all or substantially all of dkpk's business assets, player data may be transferred to the successor entity. You will be notified via your registered email address if such a transfer materially affects the handling of your personal data.

All third parties with whom dkpk shares personal data are required to maintain appropriate technical and organisational security measures and are prohibited from using your data for any purpose other than that for which it was shared.

7Data Retention

dkpk retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required to comply with applicable legal and regulatory obligations. The following general retention periods apply:

• Account and identity data: Retained for the duration of your active account, plus a minimum of five (5) years following account closure, in accordance with AML and KYC record-keeping requirements.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction, as required for audit and regulatory compliance purposes.
• Betting and gaming history: Retained for a minimum of three (3) years from the date of each wager or game session, for dispute resolution and responsible gaming monitoring purposes.
• Customer support communications: Retained for two (2) years from the date of the last correspondence, unless a complaint or legal matter requires longer retention.
• Marketing preferences and consent records: Retained until you withdraw consent, plus a reasonable period thereafter to demonstrate compliance.
• Technical and usage data: Typically retained for twelve (12) months in identifiable form, after which it is aggregated and anonymised.

At the end of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with you as an individual.

8Security Measures

dkpk implements a robust set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption applied to all data transmitted between your browser and dkpk.pro;
• Encryption at rest for sensitive data fields including identity documents and payment method details stored in our databases;
• Access controls ensuring that only authorised dkpk personnel with a legitimate operational need can access personal data;
• Multi-factor authentication for all internal administrative systems that process player data;
• Regular penetration testing and vulnerability assessments conducted by independent security specialists;
• Intrusion detection and monitoring systems operating continuously across the dkpk platform infrastructure;
• Staff training on data protection and information security obligations, conducted on a regular basis.

While dkpk takes every reasonable precaution to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own dkpk account credentials. If you suspect your account has been compromised, please contact us immediately at [email protected].

9Cookies & Tracking

dkpk uses cookies and similar tracking technologies on dkpk.pro to support core platform functionality, security, and analytics. The following types of cookies may be placed on your device when you access our platform:

• Strictly necessary cookies: Essential for the operation of the platform, including session management, login authentication, and security token validation. These cookies cannot be disabled without impacting your ability to use dkpk.pro.
• Performance and analytics cookies: Used to collect aggregated and anonymised data about how players interact with dkpk.pro, such as pages visited, time spent on the platform, and error reports. This information is used solely to improve platform performance and user experience.
• Functionality cookies: Used to remember your platform preferences, such as your display language setting and preferred game categories, so that you do not need to reset these preferences each time you visit.
• Fraud prevention and security cookies: Used as part of our device fingerprinting and session integrity verification systems to detect suspicious activity and protect your account from unauthorised access.

You may configure your browser to block or delete cookies at any time. Please note that disabling strictly necessary cookies may affect the functionality of dkpk.pro, including your ability to log in and access your account. dkpk does not use cookies to deliver third-party behavioural advertising.

10Your Rights

As a dkpk player, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact us at [email protected]:

• Right of access: You have the right to request a copy of the personal data we hold about you, along with information about how it is being used (commonly known as a subject access request).
• Right to rectification: You have the right to request that inaccurate or incomplete personal data held by dkpk be corrected or completed without undue delay.
• Right to erasure: In certain circumstances, you have the right to request that dkpk delete your personal data. This right is subject to our legal obligations to retain certain data under AML and KYC regulations.
• Right to restrict processing: You have the right to request that we limit the processing of your personal data in specific circumstances, for example where you contest the accuracy of the data or object to our processing.
• Right to data portability: Where processing is based on your consent or on a contractual necessity, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to the processing of your personal data where that processing is based on dkpk's legitimate interests, including profiling. You also have an absolute right to object to the use of your data for direct marketing purposes at any time.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that took place prior to withdrawal.

dkpk will respond to all valid rights requests within thirty (30) calendar days. In complex cases, this period may be extended by a further two months, in which case we will notify you of the extension and the reason for it within the initial 30-day window.

11Children & Minors

dkpk is strictly an adult platform. The minimum age requirement to register and use dkpk.pro is 21 years of age. We do not knowingly collect personal data from any person under the age of 21.

If dkpk becomes aware that personal data has been collected from an individual under the age of 21, we will take immediate steps to close the relevant account, delete the data, and reverse any financial transactions associated with that account, subject to applicable regulatory requirements.

12Third-Party Services

dkpk.pro may contain references to or integrations with third-party services, including game providers and payment processors. Where you interact with these third-party services, their own privacy policies govern the collection and use of your data within those services. dkpk is not responsible for the privacy practices of third-party providers.

Casino game providers integrated into the dkpk platform — including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming — may collect session and game performance data through their own game engines. This data is used solely for the purpose of delivering fair and auditable game outcomes and is governed by each provider's own data protection obligations under their respective licences.

Payment providers including bKash, Nagad, Rocket, Upay, Visa, and Mastercard process transaction data under their own privacy frameworks. dkpk does not store your full payment credentials — only the minimum identifiers required to match a transaction to your account.

13Changes to This Policy

dkpk reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players via the email address associated with their account and update the "Last updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically. Your continued use of dkpk.pro following any amendment to this policy constitutes your acknowledgement of the updated terms. If you do not agree with the revised policy, you may request voluntary account closure in accordance with the process described in our Terms & Conditions.

14Contact & Complaints

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by dkpk, please contact our data protection team using the details below. We take all privacy enquiries seriously and commit to responding promptly and transparently.

If you believe that dkpk has not handled your personal data in accordance with this Privacy Policy or applicable data protection law, you have the right to lodge a complaint with the relevant supervisory authority in your jurisdiction. dkpk will cooperate fully with any such regulatory inquiry.

Our support team operates 24 hours a day, 7 days a week on Bangladesh Standard Time (UTC+6). Privacy and data protection requests are handled by a dedicated team and are treated with the highest level of confidentiality.